Privacy Policy

Last updated: October 7, 2026

This Privacy Policy explains how The Rental Assistant LLC, doing business as The Listing Assistant (“TLA,” “we,” “us” or “our”), collects, uses and shares information when you use thelistingassistant.com (the “Site”), text or contact us, or use our services. It should be read with our Terms & Conditions.

1. Information we collect

• Information you give us: your name, mobile number, email address, brokerage or team, property addresses and access details, messages you send us, photos you share, and the services you request.
• Payment information: payments are handled by third-party payment processors. We receive confirmation and limited details (such as the card brand and last four digits), but we do not store full card numbers.
• Information collected automatically: basic technical information such as your browser, device, IP address and the pages you visit, collected through cookies and similar tools used by the Site and our service providers.
• Information from others: an agent or homeowner who requests services on your behalf may give us your contact and property details. A brokerage may help us confirm eligibility for a brokerage-specific offer you ask to use.
• Photos and documentation: photos and videos we take at a property to document our work.

2. How we use it

• To provide, schedule, quote, perform and bill for services, and to manage memberships.
• To communicate with you, including by text message, about your requests and your account.
• To confirm eligibility for founding and brokerage-specific offers.
• To keep our Site and services secure, prevent fraud, and improve how we work.
• To meet legal, tax and accounting obligations.

3. Text messaging

If you give us your mobile number and agree to receive texts, we use it to send messages about your requests, scheduling, quotes, confirmations, photos, billing and membership, and, if you agree, offers and announcements. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of any purchase.

We do not sell your mobile number, and we do not share mobile numbers or text-message opt-in information with third parties or affiliates for their marketing or promotional purposes. Our service providers may process your number only to deliver messages for us.

4. How we share it

We do not sell your personal information. We share it only as needed with:

• Service providers that help us run our business, such as communications and CRM, scheduling, payment processing, email, hosting and accounting tools.
• Licensed agents and contractors who perform a service for you, limited to what they need to do the work.
• Brokerage partners, only to confirm eligibility for a brokerage-specific offer you ask to use.
• Collection agencies, attorneys and payment processors, if an amount you owe goes unpaid or a charge is disputed, limited to what is needed to resolve it.
• Professional advisers, authorities and others when required by law, to protect rights and safety, or in connection with a sale or reorganization of our business.

5. AI and automated tools

We use artificial intelligence (AI) and automated tools, provided by third-party service providers, to help us run our business, for example to draft and organize messages, answer common questions, schedule work, summarize notes and send automatic text replies. These tools may process the information you give us, such as your messages, name and contact details, and the details of your request, so that we can respond and keep records.

Our team remains responsible for our services and for reviewing quotes and scheduling. We do not sell your personal information to AI providers. Please do not send payment card numbers by text or email; use our secure payment page. If you would rather deal with a person than an automated system, tell us and a team member will respond. See also “Use of artificial intelligence and automation” in our Terms & Conditions.

6. Cookies and similar tools

The Site and the tools we use (such as our forms and payment page) may use cookies and similar technologies to make them work and to understand how they are used. You can control cookies through your browser settings. Blocking some cookies may affect how parts of the Site work.

7. How long we keep it

We keep information for as long as we need it to provide our services, keep records, resolve disputes and meet legal obligations, and then delete or de-identify it.

8. Security

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please share access codes and keys only with people authorized to have them.

9. Your choices and rights

• Text messages: reply STOP to opt out at any time.
• Email: use the unsubscribe link in any marketing email, or contact us.
• Access, correction and deletion: you can ask us to tell you what personal information we hold about you, correct it, or delete it. Depending on where you live, you may have additional rights. Contact us and we will respond as the law requires.

10. Children

Our services are for adults and businesses. We do not knowingly collect information from children under 13. If you believe a child has given us information, please contact us and we will delete it.

11. Other websites

The Site may link to other websites and services, such as Instagram and our payment page. We are not responsible for their privacy practices, so please read their policies.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows the latest version.

13. Contact us